SHIPPING & RETURNS
SHIPPING
Orders typically ship within 1 week of purchase, except for products marked as backordered, which have a longer turnaround specified on the product page. Once your order ships, you will receive a shipping confirmation email with tracking information. If you do not receive a shipping confirmation email within 2 weeks of purchase, please contact info@chezrien.com.
International orders are shipped delivery duties unpaid (DDU), meaning customs, duties, and taxes are not included in the item price or shipping cost. When you place an international order, you agree to pay any applicable customs, duties, or taxes imposed by your country.
Unfortunately, we can't calculate these charges prior to your order being placed, and are unable to cover them for you. Any applicable fees will be collected from you by the carrier upon delivery. If duties and taxes are not paid for by the customer and there is a refusal upon delivery, customers will not be reimbursed for their order.
RETURNS
We have a 14-day domestic USA return policy, which means you have 14 days after receiving your item to submit a return request for a full refund. Please note that customers will not be refunded for initial shipping. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
How to Start a Self-Serve Return:
- Go to the profile icon or the Returns page on our site.
- Sign in using your email and enter the six-digit code sent to you.
- Select the order and item(s) you’d like to return.
- Choose a return reason and add a note if needed.
- Click Request return to submit.
Once your return request is approved and requires shipping, we'll send instructions on how to send your package. Once your return is received and inspected, we will process your refund. Items sent back to us without first requesting a return will not be accepted.
EXCHANGES
If you need to exchange an item, the best way to go about it is to start a return for the original item. You can purchase the new item immediately, and once your return is processed, the refund will be issued and applied to your original form of payment.
INTERNATIONAL ORDERS
At this time, we do not offer returns for international orders placed outside of the USA.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow up to seven (7) days from receiving your item to process your return or exchange. You will be issued a full refund within a week of approval if you are eligible.
You will receive the refund through the same payment method you used to make the purchase. Please note that refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
If, for any reason, Chez Rien cannot issue a refund via your initial payment method, we will provide the value in equivalent credit or an alternate method of refund. Please note that some payment methods available in your jurisdiction may not support refunding a purchase to the original payment method.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@chezrien.com.